Welcome to MotoGraphics (“we”, “us”, or “our”). This Shipping Policy outlines the terms and conditions for the delivery of products purchased on our website motograpics.com (the “Site”) to customers worldwide. We are committed to providing reliable, transparent shipping services to ensure your e-bike graphics, decals, and kits arrive safely and on time. By placing an order on our Site, you agree to the terms of this Shipping Policy, which is designed to align with Google SEO best practices—prioritizing clarity and user trust to improve search visibility and customer satisfaction.
This policy complies with cross-border e-commerce regulations, including those governing international shipping, customs, and duties, to ensure a smooth experience for our global customers .
1. Order Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and public holidays). Processing time includes order verification, payment confirmation, and product preparation. Please note that custom-made or personalized e-bike graphics and decals may require additional processing time (3-5 business days) due to their made-to-order nature. We will notify you via email if your order requires extended processing time .
For rush orders or urgent deliveries, please contact us at sales@motograpics.com before placing your order to confirm availability and additional fees (if applicable).
2. Shipping Destinations
We ship to most countries and regions worldwide, including but not limited to the United States, Canada, European Union (EU) countries, Australia, New Zealand, and select Asian countries. If your country/region is not listed at checkout, please contact us at sales@motograpics.com to inquire about shipping availability and rates.
Note: We do not ship to PO boxes, APO/FPO addresses, or remote areas that are not accessible by standard shipping carriers. If you provide a PO box or invalid address, your order may be delayed or returned to us, and you may be responsible for additional shipping fees .
3. Shipping Methods & Delivery Times
We partner with trusted international shipping carriers (e.g., DHL, FedEx, UPS, and national postal services) to provide reliable delivery. The shipping method and delivery time will depend on your location and the shipping option you select at checkout. Below are the standard shipping options and estimated delivery times (excluding processing time) :
3.1 Standard Shipping
- EU Countries: 5-7 business days
- United States & Canada: 7-10 business days
- Australia & New Zealand: 8-12 business days
- Asian Countries: 5-9 business days
- Rest of World: 10-15 business days
3.2 Express Shipping
Express shipping is available for most destinations at an additional cost. Estimated delivery times for express shipping (excluding processing time):
- EU Countries: 2-3 business days
- United States & Canada: 3-4 business days
- Australia & New Zealand: 3-5 business days
- Asian Countries: 2-4 business days
- Rest of World: 4-7 business days
Please note: Delivery times are estimates only and may be delayed due to customs clearance, weather conditions, carrier delays, or unforeseen circumstances. We are not liable for any delays caused by third-party shipping carriers or customs authorities.
4. Shipping Fees
Shipping fees are calculated based on your shipping destination, order weight, and shipping method. The exact shipping fee will be displayed at checkout before you complete your order. We may offer free standard shipping for orders that meet a minimum purchase amount (e.g., $50 or more)—please check our Site for current promotions.
- Standard shipping fees are non-refundable, even if the order is returned or canceled after shipping.
- Express shipping fees are fully refundable only if the order is canceled before it is shipped. Once shipped, express shipping fees are non-refundable.
- For orders shipped to remote areas, additional shipping surcharges may apply. We will notify you of any additional fees before processing your order.
5. Customs, Duties & Taxes
When shipping internationally, your order may be subject to customs duties, taxes, and other fees imposed by your country’s customs authorities. These fees are the responsibility of the customer and are not included in the product price or shipping fee. We do not have control over these fees, and they vary by country/region .
Important: You are responsible for complying with all import regulations and laws in your country/region. If your order is refused by customs or returned to us due to non-compliance with import regulations, you will be responsible for all shipping fees (both to and from your location) and any customs fees incurred. We may issue a refund for the product price (minus shipping fees and customs fees) once we receive and inspect the returned order.
For more information on customs duties and taxes in your country, please contact your local customs office or reach out to us at sales@motograpics.com for assistance.
6. Order Tracking
Once your order is shipped, we will send you a shipping confirmation email with a tracking number and a link to track your package. You can also track your order by visiting the “Track Order” page on our Site and entering your order number and email address .
Tracking information may take 24-48 hours to update after your order is shipped, depending on the shipping carrier. If you do not receive a tracking number within 4 business days of placing your order, please contact us at sales@motograpics.com.
7. Lost or Damaged Shipments
We take great care to package our products to prevent damage during transit. If your order is lost, stolen, or damaged during shipping, please contact us at sales@motograpics.com within 7 calendar days of the estimated delivery date. Please include your order number, tracking number, and clear photos of any damaged products or packaging .
- If your package is lost or stolen (confirmed by the shipping carrier), we will either send you a replacement product free of charge or issue a full refund (including shipping fees).
- If your package is damaged during shipping, we will arrange for a free return (we will cover return shipping costs) and send you a replacement product or issue a full refund (including shipping fees).
- We are not liable for lost or damaged packages if you provided an incorrect or incomplete shipping address.
8. Shipping Restrictions
Certain products may be subject to shipping restrictions due to size, weight, or local regulations. If a product cannot be shipped to your location, we will notify you before processing your order and issue a full refund if you have already paid .
Additionally, we reserve the right to refuse shipping to any location if we believe it may violate local laws or regulations, or if shipping to that location is not feasible.
9. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy. We recommend reviewing this policy regularly to stay informed of any updates .
To align with Google’s search guidelines, this policy is structured to be easily crawlable and user-friendly, helping to enhance your Site’s credibility and search rankings .
10. Contact Us
If you have any questions, concerns, or requests regarding this Shipping Policy, your order status, or shipping-related issues, please contact us at:
Email: sales@motograpics.com
We will respond to your inquiry within 3 business days and work to resolve any issues promptly, ensuring a smooth and transparent shipping experience for all our customers .